Answer tickets with a one minute video.
Show the fix instead of writing it. When you need to see the problem, send a link and the customer records it for you.
Free forever plan. No watermark, no length limit.
I click Export on the invoices page and nothing happens. Tried twice.
Here is a one minute fix. If it still breaks, show me what you see:
How it works
- 1
Ask
Send a request link. The customer records their screen and camera in the browser, no account and no install.
- 2
Answer
Record the fix on their setup and paste the link in your reply.
- 3
Reuse
Embed the answer in your help center, so the next customer finds it first.
A one minute fix
Borrow it, then say it your way. Or paste it into the teleprompter in the desktop app and read it while you record.
- 0:00
Hi Priya, thanks for the recording, that helped a lot.
- 0:10
Export waits for a date range. Pick one here first.
- 0:35
Then Export works. Here it is, downloading.
- 0:50
If it still sticks, reply on this ticket and I will look right away.
The features behind it
Free includes one request page with 10 replies a month. Pro removes the limits.
Questions
All questionsDoes the customer need an account?
No. They open the request link and record in the browser, then send it.
Does it work on phones?
Yes. Camera recording works on phones. Screen sharing is not available on iOS.
Can I put answers in our help center?
Yes. Embed the player on any page. Comments and reactions come with it.
More ways teams use it
Start recording for free.
No card, no watermark, no length limit.